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An informative video series to assist readers with investing basics and Moneyweb's Insider Gold subscription, as well as our Click an Advisor offering for financial advisors.
In Part One of the FAQ series Simon Brown discusses shares: how they work, best practice on how to buy and invest in them and their tax implications.
Simon Brown explains how various types of investments work, highlights what to consider before investing as well as how to assess and monitor your investment portfolio to make better financial decisions.
Moneyweb editor Ryk van Niekerk unpacks some of the data tools available when signing up for our Insider Gold subscription, highlighting our Click a Company pages and recently added Comparison Tool.
Ryk describes some of the other benefits, including access to 10 years of Sens announcements and Sens PDFs, and users being able to create portfolios and subscribe to email alerts of JSE listed companies.
Moneyweb CitiBusiness editor Boitumelo Ntsoko breaks down how to use the Click an Advisor tool, and highlights the benefits of the offering, which gives financial advisors the potential to grow their investor-based audience and attract new clients.
Below is an overview of the market indicators and data tools we offer.
Below we list the most frequently asked questions from users. If you can't find what you are looking for, you are welcome to contact us.
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Moneyweb's premium subscription gives investors and money-savvy professionals full access to all our award-winning articles, Sens archive and Sens PDFs, market indicators and data tools to track your portfolios, subscribe to email alerts and compare financial instruments.
Watch Part 3 and Part 4 of our video series or click here for more information.
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Click on the CANCEL button to cancel your subscription.
This will set your subscription to "pending cancellation", which means you'll have access to the Insider Gold benefits until the end of the same month, but your subscription will end and not auto-renew for the next month.
You can revert the cancellation before the end of the same month if you wish to continue with your subscription.
If you need any assistance, please email us or complete the contact form for us to assist you.
This can either be due to insufficient funds on your card or if your bank card changed or expired. If your card is no longer valid, please cancel your current subscription and purchase a new subscription with your new card. Your portfolios and user data will not be affected by this.
Click here to view or cancel your current subscription.
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If you suspect the automated payment for your renewal order failed due to insufficient funds and/or would like to retry the debit order, please email us at help@moneyweb.co.za to assist.
Please cancel your current subscription and purchase a new subscription with your new card. Alternatively, you can switch payment methods here. Your portfolios and user data will not be affected by this.
Click here to view or cancel your current subscription.
Click here to view your orders.
Older outdated subscriptions can become invalid or the payment method expired. Please cancel your current subscription and purchase a new subscription with your new card.
Click here to view or cancel your current subscription.
Click here to view your orders.
To renew your subscription before the expiry or renewal date, go to My Membership page and click on VIEW BILLING next to Moneyweb Insider Gold.
Click on the RENEW NOW button to renew your subscription.
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If you want to purchase a yearly subscription without having to wait for the end of the month, please email us at help@moneyweb.co.za to assist.
Unfortunately, we do not accept direct bank payments (EFT) for monthly subscriptions. However, if you want to purchase a yearly subscription (R700) and pay via EFT, please email us to assist.
You can enter a discount coupon at the top of the checkout page after you've added the subscription to your cart. Otherwise, please email us to assist.
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If in removing your comment you feel our moderation was unfair, please contact the editor.
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Below are questions related to our Portfolio Tool / Watchlist
Our market data is updated every 5 minutes on weekdays from 9:15 - 17:15 but is delayed by 15 minutes.
Unit trust values are updated twice a day, once at lunchtime and once at night.
Currently our Portfolio Tools only support the JSE listed companies here, and the Unit Trusts listed here.
We do not list international instruments or unit trusts investing in commodities or market liquidity-based indices or institutional funds.
ETFs, ETNs commodities, cryptos and currencies cannot be added to the portfolio tool, however in the future we may expand the functionality to include these instruments.
Please try to reload the page (Ctrl+R) to see if it helps or wait a few minutes. It could be that the system is under pressure or one of our APIs is down. If this does not resolve by itself, please send an email to help@moneyweb.co.za to notify us.
It's important to note that an alert is only sent when there is an article or Sens announcement published related to a company you are subscribed to. Also remember to check your SPAM folder of your inbox. If you believe there is still a problem, please email us to investigate delivery issues.
Your portfolio and portfolio data will not be affected if you change or renew your subscription, as long as your subscription is reactivated within 3 months of inactivity.
However, if you pause or cancel your subscription, or your subscription is left unpaid, your portfolios will stop updating the performance data. You will regain access to your portfolios when your subscription is reactivated, but the performance data will be affected for the period past the 3 months of inactivity.
The Insider Gold subscription and its features and benefits are only available on the website (https://www.moneyweb.co.za), and can’t currently be accessed via our apps.
Below are questions on how to use the Portfolio Tool / Watchlist
There are two types of portfolios:
Share portfolio | Unit Trust portfolio |
Can hold shares of JSE companies listed here. | Can hold unit trusts listed here. |
Supports email alerts. | Does not support email alerts. |
Price values updated every 5 minutes (09:15 - 17:15). | Price values updated twice a day. |
Click on the "Add portfolio" button. Choose your portfolio type and name your portfolio. You can add an optional description which can be edited afterwards. Click on "Create a custom portfolio" button. A popup will appear confirming your new portfolio.
Click on the title of your new portfolio and click on the button "Add instrument". This will open a new tab to the JSE search page or the Unit Trust search page, dependent on the type of portfolio. Click on the green button "Add" next to the instrument you want to add and select the portfolio you created.
To see your updated portfolio, go back to your Portfolio Tool (watchlist) and reload the page and click on the title of your recently created portfolio. Your list of instruments is in a window below your list of portfolios. This will scroll down to your instrument properties. Here you can see a quick overview of the market data of your instrument, change the volume and add a purchase price.
To edit the volume (amount) of instruments you hold in your portfolio, click on the portfolio that contains the instrument, then click on the instrument you want to edit. On the right hand side is an "Edit share" section. Enter the new amount and click on "Update Volume". A popup will appear to confirm this change and the portfolio will reload with the new volume and the new value in portfolio.
To edit the purchase price of instruments you hold in your portfolio, click on the portfolio that contains the instrument, then click on the instrument you want to edit. On the right hand side is an "Edit share" section. Enter the new purchase price and click on "Update Price". A popup will appear to confirm this change and the portfolio will reload with the purchase price in the table row of your instrument.
A "Profit/loss" notice will now appear under the "Performance" box to show you how your instrument's purchase price is performing against the current live price.
You can subscribe to email alerts of JSE listed companies. Go to your My Alerts page, and add shares from the popup to enable the option to subscribe. You can choose to subscribe to News and/or Sens alerts.
Notes can be used to record prices, dates and additional information about your instrument. To add a new note, add your text to the text box and click on "Add note". To edit past notes, click on the icon and click on "Update note", or if you want to delete your note, click on "Delete note".
Click on the title of the portfolio, scroll down to the instrument and click on the title of the instrument you want to remove. On the window below, click on the "Remove Instrument" button on the right hand side to remove the instrument or on the next to the instrument.
To edit the title or description of your portfolio, click on the icon in the table row of your portfolio. Enter the new title and/or description and click on "Save changes".
To delete your portfolio, click on the icon in the table row of your portfolio, and confirm deletion.
Portfolio values are updated once an hour* and may differ from the share values in a portfolio due to different update intervals. To manually update a portfolio's total value, click on the next to each portfolio.
Please contact us if you want to report a bug or need assistance with your account. Fill in the form below or send us an email at help@moneyweb.co.za.
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